We want you to be very happy with your purchase, but in case you are not, we offer you the possibility of an exchange or a refund of the amount paid (excluding shipping).

The shipping costs, as long as they are not due to an error or defective goods, will be paid by the customer. We do not accept freight forwarding. Please send your returns through a reputable shipping company. Jamones Bermejo S.L. is not responsible for any damage, loss or theft in transit.

When we check that the product you wish to return is in perfect condition, we will arrange for an exchange or refund of the value of the product (excluding shipping).

Exchanges can be made for a product of equal or greater value. In case of higher value, you will have to pay the difference.

Please contact us by phone at Customer Service 00 34 969227622, or by email at: info@jamonesbermejo.es indicating the invoice number and the problem detected.